- Expiry Date: 05 September 2022
- Referral: firstname.lastname@example.org
Basic Qualifications for Consideration:
Excellent oral communications counseling and persuasion skills
Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
Excellent data entry and typing skills
Familiarity with digital phone systems
Make independent decisions and exercise sound judgment
Organized work habits
Ability to perform in a production environment and meet monthly operational metric goals
Preferred Skills, Experience, and Education:
Field a variety of customer calls with a passion to deliver high quality solutions for our customers
Help customers through their financial hardship by offering a wide variety of assistance and options
Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible
Dedicated support from leaders and peers to support your development and performance
A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
Satisfaction and pride in producing high quality work
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information.
Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
Ensure operational goals are met as set by department standards.
Achieve a quality score as set by department standards.
Adheres to provided schedule.
Determine account status based on system of record.
High School Diploma Required Associates preferred
Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: Schedules Vary 8-5, 10-7, 11-9 (1 day off mid week and work Sat)
Creative and Flexible shifts to fit your lifestyle
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.