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Collection Recovery Specialist

Posted 9 days ago

  • Expiry Date: 05 September 2022
  • Referral:

Job Description:

Basic Qualifications for Consideration:

  • Excellent oral communications counseling and persuasion skills

  • Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude

  • Excellent data entry and typing skills

  • Math aptitude

  • Familiarity with digital phone systems

  • Make independent decisions and exercise sound judgment

  • Organized work habits

  • Ability to perform in a production environment and meet monthly operational metric goals

Preferred Skills, Experience, and Education:

  • Field a variety of customer calls with a passion to deliver high quality solutions for our customers

  • Help customers through their financial hardship by offering a wide variety of assistance and options

  • Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible

  • Dedicated support from leaders and peers to support your development and performance

  • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

  • Satisfaction and pride in producing high quality work

  • Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.

  • Adhere to policy and compliance guidelines regarding security of customer information.

  • Adhere to system documentation, policies and procedures to ensure accurate operational reporting.

  • Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.

  • Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.

  • Ensure operational goals are met as set by department standards.

  • Achieve a quality score as set by department standards.

  • Adheres to provided schedule.

  • Determine account status based on system of record.

  • High School Diploma Required Associates preferred

  • Hours and Work Schedule

  • Hours per Week: 40 hours

  • Work Schedule: Schedules Vary 8-5, 10-7, 11-9 (1 day off mid week and work Sat)

  • Creative and Flexible shifts to fit your lifestyle

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.