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Client Service Representative

Posted about 1 month ago

  • Expiry Date: 27 June 2022
  • Referral: 208072@accuick.com

Job Description:

  • Being the primary customer support for our contact center, provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of the client’s products and services.

  • The CSR is empowered to make decisions that will eliminate impediments for our customers to buy cars.

  • This empowerment requires the CSR to be confident in both the knowledge of the business as well as the client’s product offerings.

  • Must have 1 yr customer service experience or in-service industry i.e. restaurant, dependability; ability to be on the phone most of the time; computer literacy

Responsibilities:

  • Partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.

  • Maintaining relationships with existing customers includes problem-solving by the CSR, consulting with dealers, and educating them about the client and ancillary partners.

  • Part of this process will include identifying, assessing, and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such client Partners.

  • May work across other departments to train on resolving different client issues.

  • Provide responsive, timely telephone, chat and email support.

  • Act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle it internally vs. transfer or provide other contacts).

  • Oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Qualifications:

  • High School Diploma or GED required College degree or equivalent experience preferred.

  • Minimum of 2 years of Call center and/or client interfacing experience

  • Schedule – must have the flexibility to work evenings, weekends, and holidays as required

  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.

  • Understand foundational levels of computers and technology, internet, email

  • Excellent oral and written communications skills, particularly in a phone or email context,

  • Experience working in a contact center metrics-driven environment

  • Strong communication skills and basic computer knowledge

  • Ability to operate under tight pressure

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.