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Client Service Advisor

Posted about 1 month ago

  • Expiry Date: 27 June 2022
  • Referral: 209048@accuick.com

Job Description:

  • Proficient in Microsoft office and database products.

  • Demonstrated ability to identify and resolve client issues with follow-up as needed.

  • Strong agility to multitask and maneuver between multiple systems to provide client support.

  • Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners via phone or email.

  • High School diploma or GED.

  • Must have 4 or more of client/customer service experience.

  • Have at least 2 years of banking experience ( Retail or Commercial banking preferred). 

Responsibilities:

  • Client Support Advisors (CSA’s) are the primary client service and technical troubleshooting contact for Bank (Client's) commercial bank clients.

  • CSA’s are accountable for navigating, identifying and researching technical, service related and/or operational client issues for all commercial bank products.

  • CSA’s are expected to collaborate with colleagues on a day to day basis. The Client Support Advisor is accountable for researching and resolving a variety of online banking, direct electronic file sharing, mobile channel and operational issues received through client inbound email channels.

  • The Client Support Advisor is expected to demonstrate excellent oral and written communication skills, including delivery of training content and demonstrating aptitude in presentation skills, both with clients and internal business partners.

  • CSA’s serve at the forefront of our client’s experience and are accountable for facilitating and demonstrating the capability to problem solve and handle client escalations with diplomacy, tact and efficiency. Client Support Advisors success metrics include; client satisfaction (measured via surveys), quality and efficiency (email cases per day) and schedule adherence.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.