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Certified Medical Assistant

  • Location: Houston, Texas
  • Job Type:Contract

Posted 11 days ago

  • Expiry Date: 12 August 2021

​​Job Description:


  • Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

  • Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

  • Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.

  • Proactively approaches dissatisfied customers and implements customer service recovery measures.

  • Identifies prolonged wait times for patients in the waiting room and reports to the clinic manager.

  • Obtains translation services as needed for customers.

  • Participates in clinic meetings to assist in planning optimal patient flow for session/day.

  • Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.

  • Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.


  • Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts. 

  • The ability to operate a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. Bilingual in Spanish/English is preferred.


  • REQUIRED- 2 years of related experience

  • One of the Certifications or Registrations listed below:

  • CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or

  • CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or

  • EMT - Emergency Medical Techn Texas Department of State Health Services Or

  • EMT-A - Advanced EMT Texas Department of State Health Services Or

  • EMT-B - Emergency Medical Tech-Basic Texas Department of State Health Services Or

  • EMT-I - Emergency Medical Tech-Intern Texas Department of State Health Services Or

  • EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or

  • LIC PAR - Lic-Paramedic Texas Department of State Health Services Or

  • NCMA - National Cert Med Assistant National Center for Competency Testing Or

  • NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or

  • RMA - Registered Medical Assistant from American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants.

Skills Required:

  • Billing

  • Calibration

  • SCDL

  • Corrective action 

  • Additional:

  • Customer service

  • Excellent customer service skills

  • IDS

  • Laboratory maintenance

  • Managed care

  • Medical assistant

  • Medical terminology

  • Office supplies

  • Order entry

  • Outpatient

  • Patient care

  • Quality control

  • Scheduling

  • Time management

  • Training

  • Business services

  • Cert med assistant

  • Closing

  • CMA

  • Collection

  • Collections credit

  • Customer service

  • Oriented documentation

  • Environmental assessments

  • Imaging

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.