- Expiry Date: 12 August 2021
Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
Proactively approaches dissatisfied customers and implements customer service recovery measures.
Identifies prolonged wait times for patients in the waiting room and reports to the clinic manager.
Obtains translation services as needed for customers.
Participates in clinic meetings to assist in planning optimal patient flow for session/day.
Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
The ability to operate a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. Bilingual in Spanish/English is preferred.
REQUIRED- 2 years of related experience
One of the Certifications or Registrations listed below:
CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
EMT - Emergency Medical Techn Texas Department of State Health Services Or
EMT-A - Advanced EMT Texas Department of State Health Services Or
EMT-B - Emergency Medical Tech-Basic Texas Department of State Health Services Or
EMT-I - Emergency Medical Tech-Intern Texas Department of State Health Services Or
EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
NCMA - National Cert Med Assistant National Center for Competency Testing Or
NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
RMA - Registered Medical Assistant from American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants.
Excellent customer service skills
Cert med assistant
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.