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Call Center Representative

  • Location: Cincinnati
  • Job Type:Contract

Posted 5 days ago

  • Expiry Date: 11 June 2022

Job Description:

Basic Qualifications for Consideration:

  • The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Preferred Skills, Experience, and Education:

  • Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

  • Answer and manage incoming calls

  • Able to memorize, recall, or research answers quickly

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

  • Ability to learn and follow all customer service procedures and policies

  • Strive to meet and go above personal and team targets, goals, and quotas

  • Aim for customer resolution

  • Record, organize and file customer interactions and profile/account changes

  • Hours and Work Schedule

  • Hours per Week: 40 hours

  • Work Schedule: Mid Afternoon start time

  • Must work 1 weekend day

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.