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Call Center Representative

  • Location: Round Rock
  • Job Type:Contract

Posted 4 days ago

  • Expiry Date: 24 December 2022
  • Referral:

Job Description:

Basic Qualifications for Consideration:

  • Answers and greets customer's calls in a courteous, friendly, and professional manner using client's policies, procedures and/or practices.

  • Listens attentively to customer needs/concerns; demonstrate empathy.

  • Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.

  • Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.

  • Prepare and complete accurate work and update customer ticket/file via system.

  • Conduct correspondence with customers and team members.

  • Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.

  • Effectively transfer misdirected customer requests to the appropriate party.

  • Occasionally use decision-support tools to answer complex questions or to verify subject matter details.

  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.

  • Maintain a broad knowledge of clients services.

  • This role is the Tier I position for the various towers of services, such as Benefits, Organization Management, Human Resources, etc.; therefore, you may be specializing in one knowledge tower or various knowledge towers.

Work Environment:

  • This job operates in a professional office environment.

  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to communicate, converse with, exchange and assess information.

  • The employee is frequently in the stationary position but may occasionally move from this position.

  • In addition, the employee will constantly operating office equipment, including telephone and computer with multiple screens,

  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds and will be in an office environment.

Position Type/Expected Hours of Work:

  • Office hours are Monday-Friday from 7 AM - 7 PM CST.

  • Skills and Experience.

Required Education and Experience:

  • High School diploma or GED.

  • No previous experience required.

  • Knowledge of basic computer operations.

  • Ability to demonstrate excellent customer service/support skills.

  • Ability to demonstrate excellent written and oral communication skills.

  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.

  • Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner.

Preferred Education and Experience:

  • Willingness to rotate shifts, as needed.

  • Ability to collaborate and work in a team environment, as well as work independently and make sound decisions.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.