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Business Operations Specialist

Posted 12 days ago

  • Expiry Date: 02 September 2022
  • Referral: 212552@accuick.com

​Job Description:

  • We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

  • Their skillset and mindset drive our continued success.We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone

Responsibilities:

  • The Business Operations Specialist for Mobile Care will develop, direct, and negotiate customer service contracts & agreements at the corporate or business channel level on behalf of SEA for assigned accounts. Conduct corporate client business meetings with customer leadership to pursue new profitable business opportunities to improve Service Performance.

Specific responsibilities include:

  • Develop service strategies, quality improvement plans, cost saving initiatives and budgets.

  • Develop strategies for improving KPI Metrics including (but not limited to) Turnaround Time, Return Rate, NTF Rate, Repair Bounce.

  • Ensure that customer negotiated commitments are achieved according to plan.

  • Prepares and directs the preparation of reports and management analysis to establish business plans and report on the performance of the assigned business division against plan.

Education:

  • Bachelor’s degree

Experience:

  • Must Have 4-8 years’ experience in Sales & Service Management or management experience.

  • Degree in Business Administration or a business-related field from an accredited college or university.

Must have Soft Skills:

  • Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.