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Business Analyst - Fraud and Chargebacks

Posted 19 days ago

  • Expiry Date: 08 December 2022
  • Referral: 219223@accuick.com

Job Description: 

  • The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level.

  • Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget.

  • The business operations specialist usually reports to a project manager or director. 

Responsibilities:  

  • Screen new B2B account application to determine if the customer is a real business, the business size claimed in the application, and if they may be a business that resells the product purchased. 

  • Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities. 

  • Responsible for all consumer and internal claims that cannot be resolved by Customer Service Representatives, or Customer Service. 

  • Dispute chargebacks by reviewing and providing compelling evidence to financial institutions. 

  • Complete ad hoc projects given by their direct manager. 

Education: 

  • Bachelor’s degree preferred.

Experience:  

  • Must have 1-3 years of experience in fraud, risk management or banking services specifically with chargeback/retrieval responses, dispute resolution.

Must have Soft Skills: 

  • High analytical skills.

  • Strong communication skills and an ability to adapt to fast-changing environment. 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.