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Business Analyst - CRM Portfolio - Remote

  • Location: United States of America
  • Job Type:Contract

Posted about 1 month ago

  • Expiry Date: 24 June 2022
  • Referral:

Job Description:

  • Team Client is seeking an enthusiastic Business Process Analyst to join the Sales Process and Infrastructure team where we strive to make the world of selling better by optimizing and supporting Sales processes and infrastructure.

  • Role The individual will be a key member of our Sustaining Business Systems team, partnering and supporting our internal customers in the Sales ecosystem by driving efforts related to maintaining, enhancing, and improving systems and creating efficiencies.

  • This includes partnering with Product Owners (PO), Portfolio Managers, and extended team members in the transformation and re-engineering of all related business processes, system enhancements, issues, questions, and prioritization.

  • This role reports to the business and not IT.

What you get to do in this role:

  • Perform business requirements gathering and analysis: documenting current state and desired/future state business processes, outlining impact and opportunities, and ensuring solutions meet business needs and requirements.

  • Evaluate business processes, anticipate requirements, identify areas for improvement, and work collaboratively and cross-functionally to develop and implement solutions.

  • Manage projects and monitor progress by tracking activity, resolving problems, recommending actions, and providing status updates; serving as a liaison between stakeholders, internal partners, and users.

  • Work cross-functionally with all Sales support teams to drive alignment and optimize end-to-end processes that will increase deal velocity.

  • Actively participate in regular backlog grooming activities, prioritization, and sprint planning including working with stakeholders to understand and develop user stories/business requirements.

  • Provide a combination of functional and business expertise to our IT partners to assist with the implementation of system changes and enhancements.

  • Engage with Sales Enablement to support communication and training efforts related to new features, enhancements, and best practices

  • Participate in special projects and other duties as needed.

Job Requirements:

  • Bachelor’s degree in business or a related field.

  • 5+ years of relevant experience in Sales or Business Operations.

  • 5+ years as a Business Analyst/Business Process Analyst or similar role working with Sales tools including CRM, Customer Lifecycle Management (CLM), Configure, Price, Quote (CPQ), Forecasting & supporting back office applications; preferably in a SaaS environment.

  • Comfort with learning new technology. Experience with the Microsoft suite of products, including Dynamics CRM, is strongly preferred.

  • Experience writing detailed user stories, collaborating with business system analysts and developers, and working with stakeholders to deliver enhancements through an agile sprint process.

  • Exceptional critical thinking skills; using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Experience engaging with all levels of the Enterprise with the ability to influence stakeholders and work collaboratively to determine acceptable solutions.

  • Attention to detail with excellent planning and organization skills and can adjust to changing demands to prioritize multiple deliverables and tasks in a fast-paced environment.

  • Excellent written, verbal skills, interpersonal, and problem-solving skills with tenacious follow-through.

  • Proven ability to work both independently and as part of a team while demonstrating key traits of creativity, initiative, and flexibility.

  • Strong team player with the ability to build relationships and the experience of collaborating with and supporting geographically dispersed users.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.