Job Description:

JOB RESPONSIBILITIES:  

• The AWS Solutions Engineer plays an integral role in maintaining and enhancing technology solutions currently employed in Customer Service (CS) Infrastructure and Operations. 

PRIMARY RESPONSIBILITIES:

• Contact Routing – Maintain and modify logic in the “call flow” code that determines how customer contacts are routed to customer service representatives.

• Develop and implement new contact routing strategies for CS initiatives.

• Leverage a real-time targeting tech stack using internal APIs and low-latency databases.

• Optimize structure and codebase documentation for existing call flows.

• AWS Account – Administer and configure our team’s AWS account with the necessary IAM roles, users, access policies, and/or AWS services.

• Documentation – Produce and maintain robust documentation of our code base, key design decisions, and the current status of the solution as deployed in production.

REQUIRED QUALIFICATIONS:

• Someone with AWS skills is required and Java is more of a nice-to-have.

• Object-oriented programming is required to be able to learn and write call flow code.

• Hands-on experience with Object-Oriented Programming.

• Degree in Computer Science or equivalent experience (5+ years).

• Full-stack development experience (Java, HTML5, CSS3, JavaScript, node.js, JSON, SQL/NoSQL).

• Experience with one or more scripting/interpreted programming languages (Python, Bash or PowerShell).

• Experience with web frameworks, Spring Framework, Service Oriented Architecture (SOA), and APIs.

• Experience with AWS compute and data products, including but not limited to Redshift, DynamoDB, S3, EC2, and Lambda applied at scale in a production environment.

• Experience in infrastructure, databases, and networking architecture.

PREFERRED QUALIFICATIONS:

• Experience working in an organization focused on Customer Experience or Customer Service.

• AWS Certified Developer and/or Solutions Architect (Associate or Professional level).

• Experience with customer targeting/segmentation platforms.

• Experience with HTTP/2, serverless, microservices.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.