Back to Job Search

AV Technician

Posted 6 days ago

  • Expiry Date: 24 February 2023
  • Referral: 222220@accuick.com

Job Description:

  • The Audio-Visual Technician (Level 2) will be responsible for supporting video conference systems, AV equipment and collaboration platforms like Zoom & WebEx.

  • The ideal candidate should perform well under pressure, enjoy providing exceptional customer service and aspire to be part of a high-performing team.  

Job Responsibilities Include: 

  • Support the resolution of Incidents raised through the ticketing process.

  • Ensure the resolution of tickets meets our defined SLA & KPI targets.

  • Ensure a consistent customer service experience. 

  • Support AV Inventory Management.

  • Support the configuration of standard AV components and systems.

Requirements:  

  • 2 -3 Years’ experience in audio-visual services.

  • Experience in general IT support and familiarity with networking concepts.

  • Experience with Cisco video conferencing.

  • Experience with AV-over-IP systems.

  • Experience with Shure Microflex.

  • Experience with Extron.

  • Familiarity with Microsoft Word and Excel.

  • Strong interpersonal, written, and oral communication skills.

  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions (including in emergencies). 

  • Ability to present ideas in a user-friendly language.

  • Ready to work independently as part of a distributed team.

  • Highly self-motivated and directed.

  • Proven analytical and problem-solving abilities.

  • Strong customer service orientation.

  • Experience working in a high-performance team and highly collaborative environment.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.