Job Description:

• The Audio-Visual Technician (Level 2) will be responsible for supporting video conference systems, AV equipment and collaboration platforms like Zoom & WebEx.

• The ideal candidate should perform well under pressure, enjoy providing exceptional customer service and aspire to be part of a high-performing team.  

Job Responsibilities Include: 

• Support the resolution of Incidents raised through the ticketing process.

• Ensure the resolution of tickets meets our defined SLA & KPI targets.

• Ensure a consistent customer service experience. 

• Support AV Inventory Management.

• Support the configuration of standard AV components and systems.

Requirements:  

• 2 -3 Years’ experience in audio-visual services.

• Experience in general IT support and familiarity with networking concepts.

• Experience with Cisco video conferencing.

• Experience with AV-over-IP systems.

• Experience with Shure Microflex.

• Experience with Extron.

• Familiarity with Microsoft Word and Excel.

• Strong interpersonal, written, and oral communication skills.

• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions (including in emergencies). 

• Ability to present ideas in a user-friendly language.

• Ready to work independently as part of a distributed team.

• Highly self-motivated and directed.

• Proven analytical and problem-solving abilities.

• Strong customer service orientation.

• Experience working in a high-performance team and highly collaborative environment.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.