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Application Support/ Technical Support Engineer

Posted about 1 month ago

  • Expiry Date: 27 November 2021

​​Job Description:

  • Essential Duties: 
    Manages application related incidents within the enterprise ticketing system
    Ensure compliance of all security measures in application support across the enterprise Participate in after-hours on-call rotation and maintenance support functions for areas of responsibility for the team Respond to outages and performance incidents â—Â Proactively manage the performance and capacity of an application from a systems viewpoint Provide and support recommendations for improved processes and procedures, as well as create and maintain documentation related to processes and procedures
    Participate in the Software release management lifecycle
    Write SQL queries to perform data changes. Research and build ad hoc reports as required Develop relationships with and work alongside other functional IT groups for development, networking, database and security to resolve any issues
    Other Duties:
    Participate in change review meetings as needed.
    Participate in compliance audits as needed.
    Required Qualifications:  Bachelor’s degree or 4 years experience in technical application support 
    Must have strong deductive reasoning & diagnostic problem-solving skills 
    Self-motivated, fast learner, willing to go outside of comfort zone and learn new things
    Exceptional verbal and written communication skills
    Preferred Qualifications:
    Knowledge of platforms (Linux and/or Windows) 

    Knowledge of monitoring tools (Thousand Eyes, LogicMonitor, Grafana, etc)
    Knowledge of application monitoring tools (AppDynamics, Aternity, etc)
    Basic knowledge of Load Balancers and Firewalls
    Experience with source control systems such as GIT, and Team Foundation Server (TFS)
    Knowledge in various branching/merging methodologies and release procedures
    Experience with container technology such as Docker
    Working knowledge of scripting languages like PowerShell, Bash etc 
    Experience with relational databases both Oracle and MSSQL
    Experience in highly-available OLTP environments.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.