- Expiry Date: 13 February 2022
Application Support Analyst will validate requests, coordinate around issues, and traffic demand from the business to relevant support staff. They link the individual to various services and applications within the IT stack. It’s their job to make sure the support staff is well-organized and that all requests and incidents are responded to quickly and efficiently. This can include communicating with various groups and teams in the organization to make sure everyone is on the same page as well as ensuring the scope of work from the business is intelligible and constructive.
The Application Support Analyst needs to excel in a fast-paced and challenging work environment. There is always something that needs attention, more often many things, so the ideal Application Support Analyst must be comfortable in a stressful atmosphere.
Duties and Responsibilities:
Provide customer service to both internal teams and business users
Collecting and analyzing feedback from customers and other business users to gauge satisfaction and success
Collaborating with clients and team members on support tickets to ensure requirements are both understood and met
Delegating tasks to appropriate team members and follow up on the completion of those tasks.
Managing deadlines and progress across the team to ensure that projects and requests are delivered on time and on budget
Organizing requirements and processing requests and incidents from the business to ensure proper routing and resolution
Overseeing the delivery of support and making adjustments as necessary to ensure they are delivered to specifications and high standards
Participate in support meetings and propose improvements if necessary
Provide reports and documentation that demonstrate the effectiveness of overall team solutioning.
Document all Support Team processes and workflows
Supervise current support requests and incidents and coordinate all team members to keep workflow on track
Manage support-related paperwork by ensuring all necessary materials are current, properly filed, and stored
Direct support correspondences by preparing and reviewing support requests, memos, meeting minutes, and emails
Communicate with clients to identify and define request requirements, scope, and objectives
Take meeting minutes for meetings with customers and IT team members.
The following skills and qualifications are important to a high-quality Application Support Analyst:
Good communication and interpersonal skills are capable of maintaining strong relationships.
Strong organizational and multi-tasking skills.
Excellent analytical and problem-solving abilities
High attention to detail and fantastic collaborative skill
Extremely Productive and capable of getting things done
Previous use of Ticketing system
About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.