- Expiry Date: 04 February 2022
Note: this is a 04 months Contract - 100% remote, if the contractor is interested in extensions (if possible) would want to be in Berkley Heights once site opens.
In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day contact answering questions and maintaining the communication with clients during a data center migration. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners.
Your Essential Job Responsibilities:
Primary contact for clients and associates; escalation contact for internal associates and clients related to migration activities.
Answer incoming client inquiries - phone calls, cases, etc.
Under limited supervision, troubleshoot, diagnose and resolve complex functional technical and/or operational problems.
Accurately and completely document issues to pass issue to a subject matter expert (SME) for majority of products within a designated domain; identify and resolve all issues presented for all products in designated domain.
Mentor and coach other associates; train new associates.
Effectively communicate and escalate complex issues to Product Development and other SMEs.
Represent Client Services in project meetings.
Attain an in-depth knowledge of all products within a designated domain as well as other client's products that interface.
Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
Min of 4 years of equivalent combination of education and experience.
About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.