​​​​​​Job Description:

Note: this is a 04 months Contract - 100% remote, if the contractor is interested in extensions (if possible) would want to be in Berkley Heights once site opens.

• In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day contact answering questions and maintaining the communication with clients during a data center migration. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners.

Your Essential Job Responsibilities:

• Primary contact for clients and associates; escalation contact for internal associates and clients related to migration activities.

• Answer incoming client inquiries - phone calls, cases, etc.

• Under limited supervision, troubleshoot, diagnose and resolve complex functional technical and/or operational problems.

• Accurately and completely document issues to pass issue to a subject matter expert (SME) for majority of products within a designated domain; identify and resolve all issues presented for all products in designated domain.

• Mentor and coach other associates; train new associates.

• Effectively communicate and escalate complex issues to Product Development and other SMEs.

• Represent Client Services in project meetings.

• Attain an in-depth knowledge of all products within a designated domain as well as other client's products that interface.

• Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems. 

Required Qualifications:

• Min of 4 years of equivalent combination of education and experience.

About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.