- Expiry Date: 06 August 2021
Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.
Generic Scope (not customizable, will not be used in the job posting/advertisement):
Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.
Custom Scope (customizable, will be used in the job posting/advertisement):
As a technical leader in clinical applications, applies advanced professional concepts and extensive industry knowledge to lead and / or work on medium to large projects of broad scope and complexity. May be recognized expert of an area of focus of business in clinical applications.
The APeX Senior Access Applications Analyst is dedicated to high level and detailed analytical work and functions as the senior technical and solutions oriented resource for the Access team. The Senior Access Applications Analyst works under the direction of the Manager/Director to configure, build & install the application. Responsible for analyzing work flows, policies, procedures, and constraints of the clinical or business operations support by the application, and offering technical solutions based on this analysis. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application.
The APeX Senior Applications Analyst preforms analysis on optimization, enhancement, upgrade and project requests during the intake process. This can include working with multiple Clinical Systems teams, as well as the PMO Office, Leading projects, Clinical SMEs and Business Operations. He/she may be required to lead chosen optimization, enhancement, upgrade and other projects that have been prioritized by CS and operations management. The senior access applications analyst will have comprehensive knowledge of Client Clinical System Procedures and Polices and a multi-layered understanding of Operational workflows, business processes, compliance requirements.
The APeX Senior Access Analyst has in-depth knowledge of Epic patient access systems, ancillary systems, and health access operations.
The APeX Senior Access Applications Analyst also develops user training aids and trains end users in workflow and use of the application. He/she function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). High level, proactive communication, excellent, independent judgment and decision making, and collaborative leadership are required attributes. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application.
The Senior Access Applications Analyst must achieve certification in, and support, two or more of the following APeX applications:
Referral and Authorizations
Department Overview (please write a brief description of your department/unit that you would like to be included in the job posting/advertisement)
Note: If this is a reclassification request or a replacement with significant changes, please briefly describe (no more than 2 paragraphs) the significant changes that have taken place since the position was last reviewed. Additionally, please provide a copy of the former job description for the position.
List key functions and the estimated percentage of time spent performing each of the responsibilities. Indicate which responsibilities are considered "Essential" to the successful performance of the job as defined by the EEOC: “Essential functions are the basic job duties that an employee must be able to perform. You should carefully examine each job to determine which functions or tasks are essential to performance.”
OTHER FUNCTIONS AND RESPONSIBILITIES
The APeX Application Analyst also must lead group discussions and present in front of groups. The candidate should be able to manage multiple and competing tasks. Anticipating and preventing issues is a primary function of the APeX Application Analyst. Prompt identification, escalation and resolution of issues are required.
Knowledge Skills and Abilities (KSAs)
Required qualifications must be possessed by any candidate to be considered for the position. These qualifications will be included in the job posting/advertisement and will be used to screen applicants. Note: Only objective, specific and quantifiable (KSAs) will be used when screening (i.e. 6 months of event planning experience vs. prior event planning experience). Preferred qualifications are those skills or abilities that an ideal candidate possesses, but are not required in order for a candidate to be considered for the position.
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