Job Description:

***top 3 skills:
- alarm system experience
- field experience
- must be able to communicate with field technicians
Fortune 4 Client has an exciting opportunity for an Alarm Service/Installation Coordinator. This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for Client Retail stores. Working closely with Client subcontractors to help resolve Service and Installation issues pertaining to Client entities. The Alarm Service/Installation Coordinator position is in a fast-paced call center environment working in conjunction with Client's Central Station Monitoring team on trouble shooting calls. This role provides the opportunity to learn new technologies.
Primary Job Duties and Responsibilities:

• Makes autonomous decisions regarding alarm system configurations and interprets company and department policy.

• Reviews alarm activity from daily Incident Reports provided by the alarm monitoring center and determines if maintenance is required.

• Support calls from stores and service providers to performs technical troubleshooting to resolve alarm problems.

• Call alarm service companies and schedules maintenance when necessary.

• Issues and tracks work orders on alarm service calls and approves service invoices up to $500.00 each. Reviews and pre-approves invoices for remodels and system upgrades; up through $5,000 per project

• Reviews drawings of remodel and addition projects provided by architects and develops security and fire alarm plans for installation by outside contractors.

• Requests bids from, negotiates labor rates and awards projects to local alarm installation contractors.

• Directs, organizes, and controls the activities of contract field technicians to ensure the proper installation and/or repair of store alarm systems.

• Order alarm equipment and coordinates the shipment of equipment to stores and service providers when to facilitate the repair of store alarm systems and installation of upgrade equipment.

Duties:

Primary Job Duties and Responsibilities:

• Makes autonomous decisions regarding alarm system configurations and interprets company and department policy.

• Reviews alarm activity from daily Incident Reports provided by the alarm monitoring center and determines if maintenance is required.

• Calls stores and performs technical troubleshooting using store personnel to resolve alarm problems.

• Calls alarm service companies and schedules maintenance when necessary.

• Issues and tracks work orders on alarm service calls and approves service invoices up to $500.00 each. Reviews and pre-approves invoices for remodels and system upgrades; up through $5,000 per project

• Review’s drawings of remodel and addition projects provided by architects and develops security and fire alarm plans for installation by outside contractors.

• Requests bids from, negotiates labor rates and awards projects to local alarm installation contractors.

• Directs, organizes, and controls the activities of contract field technicians to ensure the proper installation and/or repair of store alarm systems.

• Orders alarm equipment and coordinates the shipment of equipment to stores and service providers when to facilitate the repair of store alarm systems and installation of upgrade equipment.

• Performs local alarm service calls and assists in new installations as the need arises.

• Responds to pages after normal business hours to assist in resolving emergency service calls.

Experience:

• alarm system experience

• field experience

• must be able to communicate with field technicians

• Minimum of 3-5yrs experience in alarm system design, installation &/or servicing.

• Factory training and hands-on experience with various alarm control equipment including Honeywell, Bosch and DMP systems preferred.

• Ability to multitask and work on multiple projects simultaneously.

Position Summary:

**title: SERVICE COORDINATOR***
This person is responsible for supporting Burglary, Fire Alarm, and Access systems installations and issues for Client Retail stores.

Education:

• Must have minimum of 2 year associates degree in electronic technology or equivalent years of related work experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.