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Administration | Customer Support/Account Rep

  • Location: South Jordan
  • Job Type:Contract

Posted 11 days ago

  • Expiry Date: 23 July 2022
  • Referral: 211042@accuick.com

Job Description:

  • * This role will follow a hybrid schedule.

  • National New Accounts Service Professional Position Description: The National New Accounts Service Professional serves as a subject matter expert and point of contact via inbound calls for branch personnel in regard to client onboarding and account maintenance.

  • The New Account Service Professional will field questions related to, but not limited to document processing (status of documents, review, and document updates) and general account maintenance including account opening, navigation, and modification. Additionally, New Account Service Professional will be versed in procedures and policies to ensure that accounts are compliant with the USA Patriot Act. 

Responsibilities: 

  • Engage internal clients via both inbound and outbound phone calls as initial and ongoing support during account opening and lifecycle of account Providing world-class service to internal clients Build relationships with internal clients while providing solutions that adhere to internal policies and procedures and address issues promptly and effectively able to maintain success in an evolving environment skills 

Required:

  • Must be willing to work in an environment that requires 100% phone-based internal client interaction and strong phone-based and written communication skills with individuals at all levels, internally and externally.

  • Exude confidence with internal clients when providing solutions exceptional critical thinking skills problem solving, personal accountability, ownership, and professionalism Ability to learn quickly and apply knowledge Apply concepts to real-life situations.

  • Teamwork as well as the ability to work well individually proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

Skills Desired:

  • College degree preferred Possess general knowledge of financial markets customers Service experience preferred.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.