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Accounting/AR Specialist

Posted about 1 month ago

  • Expiry Date: 28 November 2022
  • Referral: 218994@accuick.com

Job Description:

Summary:  

  • The Supervisor Research and Reconciliation will be responsible for the management of all research/inquiries and final resolutions of any situations in which Client and a customer’s financial books are not aligned.

  • They will interface with other internal teams (Sales and Operations) to address and resolve any account discrepancies. 

Essential Duties and Responsibilities (other duties may be assigned): 

  • Supervises a team of associates in the Trade Accounts Receivable (Trade AR) department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising associate performance; rewarding and disciplining associates; addressing complaints and resolving problems; and ensuring career development and succession planning. 

  • Manage assigned team members to investigate/research outstanding items not resolved in full and/or any situation in which Client and customer books do not align (this includes input from automated system, account receivables/collections team members, and/or direct customer input). 

  • Provide guidance to assigned team members on how to resolve open inquiries/tickets (e.g., review internal documentation, speak to Customer Service, connect with appropriate Operations team associate, etc.) 

  • Ensure assigned team members reconcile all post payment issues. 

  • Coach assigned team members to meet and exceed Service Level Agreements (SLAs) to achieve a high customer experience. 

  • Review, recommend, and align on Key Performance Indicators (KPIs) with manager and set expectations for the team. 

  • Work with manager to manage assigned team members to defined KPIs and team goals. 

  • Partner with internal teams (Sales and Operations) as necessary to meet customer expectations for effective resolution of customer disputes. 

Competencies:

  • To perform the job successfully, an individual should demonstrate the competencies of the Client Administrative Manager Leadership Competency Model. 

Qualifications: 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience:  

  • Bachelor’s degree and 3-5 years’ job-related experience and/or training required; or equivalent combination of education and experience. 

  • Supervisory experience preferred. 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.