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Account Support Analyst

Posted 27 days ago

  • Expiry Date: 05 February 2023
  • Referral:

Job Description: 

  • Secondary customer contact between and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client.

  • Partner with Account Support Analyst III to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance.

  • Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem.

  • Assist with (ATM Moves, Installs, and De-installs) for Account Support Analyst III.

  • Billing duties include - Review customer billing and SLAs against the contract, gathering supporting documentation for Accounting to submit invoices timely and ensuring fees are accurately set up within the customer profile.

  • Escalation of down ATMs and review of ATMs not transacting.

  • Review of Site Issues with assigned clients.

  • Analyzing and maintaining data points/spreadsheets.

  • Perform additional duties as assigned.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.