- Expiry Date: 05 February 2023
- Referral: firstname.lastname@example.org
Secondary customer contact between and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client.
Partner with Account Support Analyst III to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance.
Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem.
Assist with (ATM Moves, Installs, and De-installs) for Account Support Analyst III.
Billing duties include - Review customer billing and SLAs against the contract, gathering supporting documentation for Accounting to submit invoices timely and ensuring fees are accurately set up within the customer profile.
Escalation of down ATMs and review of ATMs not transacting.
Review of Site Issues with assigned clients.
Analyzing and maintaining data points/spreadsheets.
Perform additional duties as assigned.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.